Delivery, Returns, and Warranty Policy

Delivery Policy

Shipping Information

  1. International Shipping: We ship to select countries worldwide. Please check our shipping options at checkout to confirm if we deliver to your location.

  2. Delivery Timeframes: Delivery times vary depending on the destination and chosen shipping method. Standard delivery typically takes 7-14 business days, while express options may take 3-7 business days.

  3. Shipping Costs: Shipping fees are calculated based on the destination and the weight of the order. Exact costs will be displayed at checkout.

  4. Tracking Orders: A tracking number will be provided once your order is shipped. You can track your shipment through the carrier’s website.

Customs and Import Taxes

  1. Responsibilities: Customers are responsible for any customs duties, import taxes, or fees imposed by their country’s authorities.

  2. Delays: Customs processing times may affect delivery schedules. Crochead is not responsible for delays caused by customs.

Returns and Refunds Policy

Eligibility for Returns

  1. Timeframe: Items must be returned within 30 days of receipt.

  2. Condition: Products must be unused, in their original packaging, and in resalable condition.

  3. Exclusions: Personalized or customized items are not eligible for returns unless they are faulty.

Return Process

  1. Initiate Return: Contact our customer support at support@crochead.com.au with your order number and reason for return.

  2. Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.

  3. Refund Processing: Refunds will be issued to the original payment method within 7-10 business days of receiving the returned item.

Exchanges

We offer exchanges for items of the same value if the product is defective or damaged during transit. Contact customer support to arrange an exchange.

Warranty Policy

Warranty Coverage

  1. Duration: Crochead products are covered by a 12-month warranty from the date of purchase.

  2. Scope: The warranty covers defects in materials and workmanship under normal use.

  3. Exclusions: The warranty does not cover damage caused by misuse, accidents, or unauthorized modifications.

Warranty Claims

  1. How to Claim: Contact our support team at trading -@- crochead.com.au with proof of purchase and a description of the issue.

  2. Resolution Options: Depending on the nature of the defect, we may repair, replace, or refund the item.

Contact Information

For any questions about our Delivery, Returns, or Warranty Policy, please reach out to us:

Email: trading -@- crochead.com.au
Phone: +61 401 532 237